Our Story

Your Partner In Business Growth

IntelliBPO is a specialist Business Process Outsourcing (BPO) provider focusing on utilizing advanced Digital Customer Experience (DEX) © strategies and methods to deliver exceptional customer experiences.

We serve our clients with integrity, deep industry knowledge, transparency and honesty. These values have comprised the core of our business ethos for well over thirty years.

We are passionate about the well-being of our people. We subscribe to the principles and practices of Impact Sourcing. We strive wherever possible to employ socio-economically disadvantaged South African youths to be trained to deliver exemplary information-based services to our domestic and international clients.

Our group has a rich history of attracting, developing and retaining the best industry talent to consistently enable and perpetuate our ability to deliver world-class BPO services.

Our people, our passion

We currently have a 1500-seat capacity split between our primary sites located in Johannesburg and Umhlanga (Durban). Our remote workforce exceeds 500 staff members and can be easily scaled as and when required.

Our sites are located in safe and well-managed office parks in prestigious neighborhoods. We pay great attention to maintaining safe, secure and hygienic working conditions for our people, and we strive to exceed recognised local and international Health & Safety standards.

Locally and internationally experienced

A Member of the
Convergent Group

The Convergent Group focuses on providing outsources and co-outsources services to a broad portfolio of regional and international blue-chip clients. The Convergent Group remains committed to investing in infrastructure in South Africa and to the practice of Impact Sourcing. By doing so, we continue to create sustainable employment opportunities for the youth of South Africa.

For more than 30 years, our operating businesses have grown organically. Our expertise, industry knowledge and partnerships have developed exponentially, allowing us to be at the leading edge of digitally enabled business process outsourcing.

We are a Level 1 BBBEE value-added supplier and a proud member of Business Process Enabling South Africa (‘BPESA’), amongst others.

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