Our Services

Your Partner In Business Growth
Grow your business with flexible, value-driven, uninterrupted BPO services.

IntelliBPO is a premier Business Process Outsourcing (BPO) provider focused on offering leading global companies flexible and cost-effective strategies to deliver exceptional customer experiences.

Our approach significantly improves the overall customer experience, customer sentiment and customer satisfaction ratings while delivering solutions that promote customer loyalty, retention, increased wallet share and other client-defined business outcomes.

We implement digital customer experience (DEX ©) services tailored to the exact business requirements of our clients on an outsourced or co-sourced or hybrid delivery model.

Sales
campaigns
(Inbound and
outbound)

Lead
generation

Customer
surveys

Service desks
and technical
support

Query
management

Customer
onboarding

Educational
campaigns

Interaction
overflow

Back office
support

Receivables
management / debt
collections / credit
management

Innovative and
practical digital
customer experience
strategies

Our professional BPO services and technology solutions empower our clients to team with us to develop and effectively implement digital customer experience strategies and practical solutions.

The delivery of our services is enabled through synchronous management of people, processes and technology while reducing operational costs and developing business efficiencies.

We provide our services to local and regional clients as well as to the international outsourcing community.

Our Strategic Approach

Intimate and thorough engagement to ensure a deep understanding of our clients’ operational realities and desirable business outcomes

Where appropriate, design or re-engineer processes for optimisation and efficiencies

Future-fit business modelling to ensure sustainable business outcomes
Design and implement appropriate digital transformation strategies

Deploy the most appropriate technologies to enable digital experience strategies

Utilize advanced analytics and insights to drive continuous improvement

The Enhanced Client Experience

We are an owner-managed business. This ensures on-going senior management participation in all strategic and operational matters

Experienced, highly-skilled and motivated middle management (supervisors and support managers)

Skilled, experienced and fully-engaged customer interaction agents

Our dedicated QA business unit ensures on-going quality assurance management, e-learning and career development programmes

Robust IT and connectivity infrastructure

Modern, ergonomically efficient, safe and scalable workspaces

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