Our Services
Your Partner In Business Growth
Grow your business with flexible, value-driven, uninterrupted BPO services.
IntelliBPO is a premier Business Process Outsourcing (BPO) provider focused on offering leading global companies flexible and cost-effective strategies to deliver exceptional customer experiences.
Our approach significantly improves the overall customer experience, customer sentiment and customer satisfaction ratings while delivering solutions that promote customer loyalty, retention, increased wallet share and other client-defined business outcomes.
We implement digital customer experience (DEX ©) services tailored to the exact business requirements of our clients on an outsourced or co-sourced or hybrid delivery model.
Sales
campaigns
(Inbound and
outbound)
Lead
generation
Customer
surveys
Service desks
and technical
support
Query
management
Customer
onboarding
Educational
campaigns
Interaction
overflow
Back office
support
Receivables
management / debt
collections / credit
management
Innovative and
practical digital
customer experience
strategies
Our professional BPO services and technology solutions empower our clients to team with us to develop and effectively implement digital customer experience strategies and practical solutions.
The delivery of our services is enabled through synchronous management of people, processes and technology while reducing operational costs and developing business efficiencies.
We provide our services to local and regional clients as well as to the international outsourcing community.
Our Strategic Approach
Where appropriate, design or re-engineer processes for optimisation and efficiencies
Deploy the most appropriate technologies to enable digital experience strategies
Utilize advanced analytics and insights to drive continuous improvement
The Enhanced Client Experience
We are an owner-managed business. This ensures on-going senior management participation in all strategic and operational matters
Experienced, highly-skilled and motivated middle management (supervisors and support managers)
Skilled, experienced and fully-engaged customer interaction agents
Our dedicated QA business unit ensures on-going quality assurance management, e-learning and career development programmes
Robust IT and connectivity infrastructure
Modern, ergonomically efficient, safe and scalable workspaces
