Deployment of a Comprehensive Digital Transformation Strategy within 10 days
CLIENT Client B SECTOR Financial Services – Short Term Insurance CHALLENGES As a consequence of the COVID-19 pandemic, a leading South African insurance company quickly realised that prospective clients started displaying changes in their behaviour. Sales were beginning to be negatively affected. It became clear that customers were demanding and expecting the company to provide […]
Implementation of a Digital Strategy Leading to Improved Sales and Customer Service
CLIENT Retailer A SECTOR Telecommunications CHALLENGES Towards the end of March 2020, as a consequence of the COVID-19 pandemic, the South African authorities implemented a full Level 5 lockdown. With little or no notice, client A’s network of approximately 70 stores was compelled to close their doors. Lockdown regulations introduced uncertainty as to how retailers […]