Gartner’s 12 2022 Strategic Technology Predictions: Cybersecurity Mesh
As hackers continue to find innovative ways to exploit vulnerabilities, online security needs a more modular and diverse approach. With the expansion and complexity of devices and processes connected to the internet (IoT) and the increasing number of access points for hackers, companies need to be more compliant than ever before. In its 2022 Strategic […]
Gartner’s 12 2022 Strategic Technology Predictions: Data Fabric
Every year, Gartner identifies technology trends that are critical to business. This year, the list comprises 12 strategic trends that will enable CEOs to deliver growth, digitalization and efficiency — and position CIOs and IT executives as strategic partners in the organization. As part of the annual 2022 report, Gartner introduces data fabric as a leading […]
What are the 12 top strategic technology trends, 2022 — and why are they valuable?
Every year, Gartner identifies technology trends that are critical to business. This year, the list comprises 12 strategic trends that will enable CEOs to deliver growth, digitalization and efficiency — and position CIOs and IT executives as strategic partners in the organization. “CEOs know they must accelerate the adoption of digital business and are seeking […]
3 great ways to measure productivity
Productive employees are responsible for most of the successes a company accumulates. They create winning ideas, and better yet, they are generally integral parts in bringing these ideas to fruition. But how do we actually measure a team’s productivity? In previous eras, metrics such as time-in-office or time-in-seats were commonly used, but work doesn’t look […]
Call Centers Predictions: What’s Coming Next.
The call center industry has historically leapfrogged with the times, and during this last global crisis, it was no different. As a result, many changes and disruptions took place for many businesses, and while there are still many adjustments taking place, we predict even more on the horizon. In this blog post, we’re sharing three […]
Omnichannel News: What To Expect From Omnichannel Ecommerce
The changes in consumer behavior in 2020 has made an omnichannel strategy crucial. Consumers want better prices, options and convenience, and with the digital world already solving two of these demands, the era of convenience is truly ramping up. There are multiple omnichannel approaches, and when looking at it from an e-commerce angle, an effective […]
Why it is important to analyze customer sentiments
Quick sentiment test: Does the word ‘okay’ have a positive, negative or neutral sentiment? Without any context, it could be either positive, negative or neutral. The same word can be used in multiple contexts with a range of meanings – the wonders of language, right? Only partially right. Sorting through these sentiments efficiently enough to intervene […]
The Future of Contact Centers: 4 emerging trends to watch
2020 put enormous pressure on industries and organizations. The business disruption, government lockdowns and restrictions overwhelmed supply chains and forced the closure of many companies across the globe. But among the chaos was mass digital adoption, leapfrogging many companies into the digital era with gusto! Contact centers learnt a lot over the past 18 months […]
4 ways to motivate your employees in a remote environment
Even before COVID-19 forced a wave of remote working, there was a surge in working from home. In fact, from 2005 to 2007, there was a 157% increase in remote working. Remote working has immense benefits, but managing a team almost entirely remotely can be tricky. The good news is that there are ways to […]
3 ways to improve the Customer Journey
It’s the digital age and the tables have turned. Customers have so much choice and so much power. Giving your customers a seamless experience is one of the best ways to ensure you don’t lose them to your competitors. According to The Temkin Group, companies that earn $1 billion annually can expect to earn, on […]