Your Partner In Business Growth
Grow your business with flexible, value-driven and uninterrupted BPO services.
IntelliBPO is a premier Business Process Outsourcing (BPO) provider focused on offering leading global companies flexible and cost-effective strategies to deliver exceptional customer experiences.
Premier Outsource Services at cost-effective rates
Communicate cost-effectively with customers in their channel of choice with no downtime. Through 24/7 availability, highly educated and trained staff with neutral English accents, you have the power to deliver successful customer experiences.
for 10 - 250 agents
Our professional BPO services and technology solutions empowers your company to reduce overheads and office costs with skilled remote agents. Through a flexible workforce, you will reduce staff issues and remove downtime with our uninterrupted services.
Flexible and rapid
deployment of tactical
Our unique technology platform allows us to provide flexibility and rapid deployment of strategic and tactical BPO solutions. We are equally adept at integrating existing or preferred platforms or specialized technologies.
Our ongoing investment in infrastructure has allowed us to expand our contact centre capacity and technical capabilities. Over the last ten years, our capital investment programme in South Africa has exceeded R100m. (±US$7m) in our two call centres based in Johannesburg and Durban.
Say hello to your flexible workforce
A hybrid working world is here, and with the high demands of customers and employees, remote agents offer you the relief you need from administration and staff issues. Outsourcing your services has never been easier with IntelliBPO. With offices in Atlanta, US and South Africa, we offer seamless global services to support your office rental savings.
A Strategic Approach to Support High Volumes, Collections and Customer Experiences
Our approach significantly improves the overall customer experience, customer sentiment and customer satisfaction ratings while delivering solutions that promote customer loyalty, retention, increased wallet share and other client- defined business outcomes.
We implement digital customer experience (DEX©) services tailored to the exact business requirements you need on an outsourced or co-sourced, or hybrid delivery model.
IntelliBPO’s omnichannel solutions present an expanding range of seamless communication and touchpoint options. These include Voice, SMS, WhatsApp, Live Chat, Telegram, Email, FaceBook Messenger and a range of other social media channels.